Refund Policy

1. General Refund Conditions

Due to the digital nature of our products (CS2 skins and other virtual items), special conditions apply to refunds. Once a digital item has been delivered to your Steam account, it generally cannot be returned or refunded, as it cannot be "returned" in the traditional sense.

However, we recognize that issues can occur, and we are committed to resolving them fairly. We will consider refund requests under the following circumstances:

• The item was not delivered to your Steam account
• The item delivered differs from what was described or advertised on our website
• Technical issues prevented the completion of the transaction or delivery
• Unauthorized purchases (with verification)

2. Refund Eligibility

2.1 Eligible for Refund

You may be eligible for a refund in the following situations:

• Non-Delivery: If you have completed payment for an item, but it has not been delivered to your Steam account within 24 hours of purchase.
• Incorrect Item: If you received an item that is materially different from what was described on our website (e.g., different condition, wear, pattern, or entirely different skin).
• Technical Error: If a technical error on our part resulted in an incorrect charge or multiple charges for the same item.
• Unauthorized Purchase: If you can provide evidence that the purchase was made without your authorization.

2.2 Not Eligible for Refund

Refunds will generally not be provided in the following situations:

• Change of Mind: If you simply change your mind about a purchase after the item has been delivered to your Steam account.
• Price Fluctuations: If the market value of the skin changes after your purchase.
• Trader Remorse: If you made a mistake in selecting the item or if you no longer want the item for any reason not related to its description or functionality.
• Account Issues: If you provided incorrect Steam account information or trade URL, and the item was delivered to that account.
• External Trading: If you have traded or transferred the item to another account after delivery.
• Time Elapsed: If more than 48 hours have passed since the delivery of the item to your Steam account.

3. Refund Process

3.1 How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support team at support@csgaminghub.com with the subject line "Refund Request"
2. Include the following information in your email:
   • Your full name and email address associated with your account
   • Order number or transaction ID
   • Date of purchase
   • Item(s) for which you are requesting a refund
   • Detailed reason for the refund request
   • Any supporting evidence (screenshots, error messages, etc.)
3. Our support team will review your request and respond within 2 business days

3.2 Timeframe for Refund Requests

To be eligible for a refund, you must submit your request within the following timeframes:

• Non-Delivery: Within 48 hours of placing your order
• Incorrect Item: Within 24 hours of receiving the item in your Steam account
• Technical Error: Within 7 days of the transaction
• Unauthorized Purchase: Within 7 days of the transaction

4. Refund Processing

4.1 Refund Approval Process

Once we receive your refund request:

1. Our support team will review your request and verify the details provided
2. We may request additional information or evidence to support your claim
3. We will inform you of our decision regarding your refund request
4. If approved, we will process the refund according to our refund processing timeframe

4.2 Refund Method

Refunds will be issued using the same payment method used for the original purchase:

• Credit/Debit Card Payments: Refunded to the same card used for purchase
• PayPal: Refunded to the PayPal account used for purchase
• Cryptocurrency: Refunded to the wallet address from which the payment originated
• Other Payment Methods: Refunded via the original payment method when possible, or through an alternative method agreed upon by both parties

4.3 Refund Processing Time

Once a refund is approved, processing times are as follows:

• Credit/Debit Card Payments: 5-10 business days (depending on your card issuer)
• PayPal: 3-5 business days
• Cryptocurrency: 1-3 business days
• Other Payment Methods: Varies based on the payment provider

Please note that while we process refunds promptly on our end, the actual time it takes for the refund to appear in your account depends on your payment provider and may be outside of our control.

5. Partial Refunds

In some cases, we may offer partial refunds:

• If only part of an order is affected by an issue warranting a refund
• If we determine that a full refund is not justified, but some compensation is appropriate
• If an alternative solution (such as store credit) is agreed upon as an alternative to a full refund

6. Exchanges

Due to the nature of digital goods, direct exchanges are generally not available. If you receive an incorrect item:

1. Contact our support team to report the issue
2. We will verify that the incorrect item was delivered
3. If verified, we will either:
   • Deliver the correct item to your account (while you keep the incorrect item), or
   • Process a refund for the purchase if the correct item is no longer available

7. Special Circumstances

7.1 Promotional Items and Discounts

Items purchased with special promotions, discounts, or as part of a bundle may be subject to different refund terms, which will be specified at the time of purchase.

7.2 Account Suspension or Termination

If your CS Gaming Hub account is suspended or terminated due to violation of our Terms and Conditions, we reserve the right to deny any pending or future refund requests.

7.3 Steam Trading Holds or Restrictions

We are not responsible for any Steam trading holds, restrictions, or cooldown periods that may affect the delivery of your purchased items. These are governed by Steam's policies and are outside of our control.

8. Consumer Rights

This Refund Policy does not affect your statutory rights as a consumer. If you are located in a jurisdiction with consumer protection laws that provide for additional or different refund rights, those rights will apply to the extent required by law.

For customers in the European Union, you have the right to withdraw from a purchase within 14 days without giving any reason, subject to certain exceptions for digital content. However, by completing your purchase on our Site, you acknowledge that you are purchasing digital content and expressly consent to immediate performance of the contract and acknowledge that you will lose your right of withdrawal once the digital content is delivered to your Steam account.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any changes to our Refund Policy will be posted on this page with a revised "Last Updated" date. Your continued use of our Site following the posting of changes constitutes your acceptance of such changes.

10. Contact Information

If you have questions about our Refund Policy or need assistance with a refund request, please contact us:

CS Gaming Hub
Flat 77 Caroline Dale
Allenborough S49 1YZ
United Kingdom

Phone: +442098132399
Email: support@csgaminghub.com